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The U.S. is grappling with heightened uncertainty this week. For retail banking, this includes assessing myriad supply and demand issues to determine if the business and behavioral changes experienced during the pandemic are temporary or permanent.
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Despite continued reopening around the country, the prolonged COVID-related disruption and mounting retail bankruptcies are creating much uncertainty about how quickly banks should resume more normal branch operations.
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As the country continues to ease COVID-19 restrictions, banks want to know what to expect across different markets when cities begin to reopen.
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There are clear patterns emerging to suggest we may see a longer-term evolution in commuter patterns, but some consumers are signaling a desire to return to old habits as bans lift. Banks must be careful not to fumble the opportunity to migrate consumers (and some employees) to digital channels.
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Banks have spent nearly two months entrenched in the fallout from COVID-19 and it’s now time to pump up efforts in areas like digital onboarding and marketing which will be increasingly critical in the months to come.
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The industry is undergoing a radical shift as consumers who are avoiding the branch are increasingly ready to accept digital and other remote channels.
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Novantas’ Pete Gilchrist spoke to S&P Global about deposit costs and what relief banks can expect in the future.
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Google is preparing to launch a checking account that is backed by Citigroup and a Stanford University credit union. What does this mean for traditional banking?
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Novantas’ Adam Stockton spoke to American Banker about the banking landscape and that digital factors are now at least as important as physical locations.
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Digital acquisition of customers is quickly becoming one of the most important metrics for the U.S. industry, joining the old standards of efficiency ratios, net interest margins and market-to-book. Fintechs have long focused on such metrics. As branches lose foot traffic, digital acquisition is critical to banks as well.
