Regardless of whether we’ve hit a “new normal” or not, banks cannot ignore the fact that the retail business is accelerating its shift from strategies based on branch centricity to a more digital-first, customer-centric model.

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Regardless of whether we’ve hit a “new normal” or not, banks cannot ignore the fact that the retail business is accelerating its shift from strategies based on branch centricity to a more digital-first, customer-centric model.
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S&P Global talks to Novantas’ Kevin S. Travis about how the pandemic has created market conditions for a “really aggressive” paring of bank branches.
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New cases of COVID-19 are accelerating and the CDC is forecasting that rates will continue to rise over the next four weeks.
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The uncertain environment continues to produce conflicting signs.
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With more than two million COVID-19 cases reported and more than 127,000 deaths, there is no question that changes in U.S. consumer and corporate behavior will last for several more months.
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A new surge of COVID-19 cases is tearing through several states, raising doubts about whether the economy will be able to make a V-shaped recovery.
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Fintech competitors are playing an important role in the banking landscape during the COVID-19 outbreak.
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The U.S. is grappling with heightened uncertainty this week. For retail banking, this includes assessing myriad supply and demand issues to determine if the business and behavioral changes experienced during the pandemic are temporary or permanent.
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Despite continued reopening around the country, the prolonged COVID-related disruption and mounting retail bankruptcies are creating much uncertainty about how quickly banks should resume more normal branch operations.
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As the country continues to ease COVID-19 restrictions, banks want to know what to expect across different markets when cities begin to reopen.