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This Week in Retail Banking | May 9, 2020

Banks have spent nearly two months entrenched in the fallout from COVID-19 and it’s now time to pump up efforts in areas like digital onboarding and marketing which will be increasingly critical in the months to come.

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Digital Race Speeds Up Amid New Industry Challenges

Digital acquisition of customers is quickly becoming one of the most important metrics for the U.S. industry, joining the old standards of efficiency ratios, net interest margins and market-to-book. Fintechs have long focused on such metrics. As branches lose foot traffic, digital acquisition is critical to banks as well.