Looking Ahead to 2021: A Year for Bank Agility

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Looking Ahead to 2021: A Year for Bank Agility
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It’s been more than six months since banks began overhauling their operations to serve customers during the pandemic, but there is room to make more adjustments.
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This is typically the time of year when people return to normal routines after the relaxed summer months. But as we all know, 2020 is anything but normal.
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While the industry is clearly being transformed due to COVID-19, the urgency surrounding the pandemic’s impact on banking seems to have slowed.
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Regardless of whether we’ve hit a “new normal” or not, banks cannot ignore the fact that the retail business is accelerating its shift from strategies based on branch centricity to a more digital-first, customer-centric model.
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New cases of COVID-19 are accelerating and the CDC is forecasting that rates will continue to rise over the next four weeks.
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The uncertain environment continues to produce conflicting signs.
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With more than two million COVID-19 cases reported and more than 127,000 deaths, there is no question that changes in U.S. consumer and corporate behavior will last for several more months.
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A new surge of COVID-19 cases is tearing through several states, raising doubts about whether the economy will be able to make a V-shaped recovery.
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Fintech competitors are playing an important role in the banking landscape during the COVID-19 outbreak.