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Novantas Review | Spring 2021

This edition of the Novantas Review explores the myriad opportunities that banks can embrace as they plan for a new post-COVID-19 era.

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The Dos and Don’ts of Banking in a Post-COVID-19 World

The vaccine roll-out is under way, states are loosening restrictions and life for some people is getting a little closer to normal. What has your bank learned from 2020 and what are the dos and don’ts for 2021?

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Cracking the Code on Digital Empathy

Banks that use personalization to establish a connection with their digital customers can enjoy benefits at every stage of the customer lifecycle.

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The Road Forward

The need to understand traffic patterns can’t be underestimated for banks as post-pandemic life gets closer.

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New Year, New Challenges for Fintechs

Fintechs have drawn a lot of attention for their ability to acquire customers with creative tactics, but now they must ensure those relationships are sticky and profitable.

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The Hidden Costs in Your Distribution Network

You just closed a bunch of branches. How do you get even more costs out of your network? The branch workforce and specialty salesforce are two areas that are often overlooked.