A successful multi-channel performance agenda places the customer at the center of a cohesive effort to boost revenues, reduce costs and adapt to a changing marketplace.
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Evolving the Role of the Branch in a Multi-Channel World
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Tagged: Novantas Review Vol. 4 No. 1
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Sales Staffing: Managing the Extremes to Boost Productivity
The best places to start with sales productivity enhancements are at the market extremes, both low- and high-traffic, where capacity misalignment is the greatest.
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Rolling up the Sleeves for 2013
The slow recovery will force banks to deal with branch overcapacity and changing business models — and hunt more aggressively and intelligently for revenue growth.
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Canadian Banks: Ready for a Multi-Channel Market?
A new Novantas survey makes it clear that many Canadian banking customers have moved solidly beyond the branch, raising the question of multi-channel strategy.
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The Contact Center: Retail Banking’s Revenue Bright Spot
The contact center is becoming the go-to resource for remote customers who want a real conversation with a banker, but sales capabilities need to be improved.
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CFPB: Growing Pains of a New Agency
The new Consumer Financial Protection Bureau has made significant progress in its early days, but some issues may linger for quite some time.
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Growing the Wealth Business in Retail Banking
Regional banking executives remain optimistic about growing the wealth management business in retail banking, but say further organizational barriers must be overcome.
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Banking’s E-Crisis: Is the Branch Finally Obsolete?
As customers shift more purchase-related activities online, retail banks must overhaul former store-centric practices to meet the challenges of a digital marketplace.
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Branch Closures: Round Two?
Facing another round of branch closures in a tight market, banks will need more analytical rigor in deciding which locations to close.
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Piloting for Multi-Channel Marketing
Pilot programs constitute the best method for getting the most of information-based marketing, a critical skill as customers do more business outside of the branch.
