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Customer Analytics: Unlocking Growth

A new era is unfolding where in-depth customer analytics will have a direct impact on shareholder returns. The hunt is on for specific applications to drive performance.

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Digital Drivers of Branch Sales Productivity

Rather than being divided, online shopping and branch sales fulfillment are joined at the hip for new household acquisition — one cannot succeed without the other.

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Improving Commercial Loan Pricing

Pressured for profitable growth, commercial lending units will need an improved analytic framework to support the field negotiations of relationship managers.

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Advanced Modeling for Deposit Performance

Progressive banks see crisis avoidance as but one benefit of a larger analytical push in deposit management, using advanced modeling for tangible performance improvements.

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How to Manage the Decline of the Teller Role

With branch transactions in decline, banks need a multi-year strategy to retrench, reposition and reenergize some of their best frontline staff — the teller workforce.