As more lockdowns loom, Novantas examines the lessons that were learned from the previous ones earlier this year.

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As more lockdowns loom, Novantas examines the lessons that were learned from the previous ones earlier this year.
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Looking Ahead to 2021: A Year for Bank Agility
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It’s been more than six months since banks began overhauling their operations to serve customers during the pandemic, but there is room to make more adjustments.
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This is typically the time of year when people return to normal routines after the relaxed summer months. But as we all know, 2020 is anything but normal.
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The COVID-19 pandemic has pushed banks to act swiftly, a characteristic that is often rare in the industry.
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COVID-19 has rapidly accelerated the adoption of digital banking and created widespread uncertainty about the future of the branch network.
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The scramble to overhaul the retail distribution network is forcing bank teams to consider branch closures that were unthinkable just a few months ago.
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With rates hovering at zero, how do you keep customers who have been getting more than 150 basis points on their deposits for the past year?
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While the industry is clearly being transformed due to COVID-19, the urgency surrounding the pandemic’s impact on banking seems to have slowed.
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Regardless of whether we’ve hit a “new normal” or not, banks cannot ignore the fact that the retail business is accelerating its shift from strategies based on branch centricity to a more digital-first, customer-centric model.