As more lockdowns loom, Novantas examines the lessons that were learned from the previous ones earlier this year.
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This Month in Retail Banking | December 2020
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This Month in Retail Banking | November 2020
Looking Ahead to 2021: A Year for Bank Agility
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This Month in Retail Banking | October 2020
It’s been more than six months since banks began overhauling their operations to serve customers during the pandemic, but there is room to make more adjustments.
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This Month in Retail Banking | September 2020
This is typically the time of year when people return to normal routines after the relaxed summer months. But as we all know, 2020 is anything but normal.
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Digital Prowess Will Guide Success As COVID-19 Lingers
The COVID-19 pandemic has pushed banks to act swiftly, a characteristic that is often rare in the industry.
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Clipping the Branch
COVID-19 has rapidly accelerated the adoption of digital banking and created widespread uncertainty about the future of the branch network.
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The New Branch Barometer: Traffic Patterns
The scramble to overhaul the retail distribution network is forcing bank teams to consider branch closures that were unthinkable just a few months ago.
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The CD Cycle: Managing Runoff with Customer Treatments
With rates hovering at zero, how do you keep customers who have been getting more than 150 basis points on their deposits for the past year?
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This Week in Retail Banking | August 1, 2020
While the industry is clearly being transformed due to COVID-19, the urgency surrounding the pandemic’s impact on banking seems to have slowed.
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This Week in Retail Banking | July 25, 2020
Regardless of whether we’ve hit a “new normal” or not, banks cannot ignore the fact that the retail business is accelerating its shift from strategies based on branch centricity to a more digital-first, customer-centric model.