There’s no question that Americans are outspoken about what they like and don’t like about banks. Unfortunately, banks too often don’t listen. They need to start.

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There’s no question that Americans are outspoken about what they like and don’t like about banks. Unfortunately, banks too often don’t listen. They need to start.
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As we pass the one-year milestone since the COVID-19 pandemic ground life to a halt, we continue to look in our rearview mirror for learnings that can be applied as the retail banking industry moves forward.
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In this issue, Novantas explores actions that banks can take to address current trends – and those that may be on the horizon.
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The first weeks of 2021 haven’t been the clean reset from 2020 that most Americans wanted.
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As more lockdowns loom, Novantas examines the lessons that were learned from the previous ones earlier this year.
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Looking Ahead to 2021: A Year for Bank Agility
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It’s been more than six months since banks began overhauling their operations to serve customers during the pandemic, but there is room to make more adjustments.
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This is typically the time of year when people return to normal routines after the relaxed summer months. But as we all know, 2020 is anything but normal.
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The COVID-19 pandemic has pushed banks to act swiftly, a characteristic that is often rare in the industry.
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COVID-19 has rapidly accelerated the adoption of digital banking and created widespread uncertainty about the future of the branch network.