This is typically the time of year when people return to normal routines after the relaxed summer months. But as we all know, 2020 is anything but normal.
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This Month in Retail Banking | September 2020
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Digital Prowess Will Guide Success As COVID-19 Lingers
The COVID-19 pandemic has pushed banks to act swiftly, a characteristic that is often rare in the industry.
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Clipping the Branch
COVID-19 has rapidly accelerated the adoption of digital banking and created widespread uncertainty about the future of the branch network.
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The New Branch Barometer: Traffic Patterns
The scramble to overhaul the retail distribution network is forcing bank teams to consider branch closures that were unthinkable just a few months ago.
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The CD Cycle: Managing Runoff with Customer Treatments
With rates hovering at zero, how do you keep customers who have been getting more than 150 basis points on their deposits for the past year?
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This Week in Retail Banking | August 1, 2020
While the industry is clearly being transformed due to COVID-19, the urgency surrounding the pandemic’s impact on banking seems to have slowed.
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This Week in Retail Banking | July 25, 2020
Regardless of whether we’ve hit a “new normal” or not, banks cannot ignore the fact that the retail business is accelerating its shift from strategies based on branch centricity to a more digital-first, customer-centric model.
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This Week in Retail Banking | July 18, 2020
New cases of COVID-19 are accelerating and the CDC is forecasting that rates will continue to rise over the next four weeks.
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This Week in Retail Banking | July 11, 2020
The uncertain environment continues to produce conflicting signs.
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This Week in Retail Banking | July 3, 2020
With more than two million COVID-19 cases reported and more than 127,000 deaths, there is no question that changes in U.S. consumer and corporate behavior will last for several more months.