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Transaction Volumes Declining Faster than Teller Productivity

Transaction volumes are declining at a faster rate than teller productivity – 4.9% versus 1.2% respectively – highlighting the difficulty banks are having removing teller FTE from their staff. Dive into the details


2017 Omni-Channel Shopper Survey

In this research brief, Novantas presents current highlights from our ongoing Shopper Surveys of U.S. consumers.


How Wells Fargo’s Aggressive Sales Culture Took Root

But by the mid-1990s, the industry was starting to change. Cross-selling was the new buzzword, and Kovacevich was its loudest champion. “He was thought of as a leader,” said Darryl Demos, an executive vice president at Novantas.