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Transaction Volumes Declining Faster than Teller Productivity

Transaction volumes are declining at a faster rate than teller productivity – 4.9% versus 1.2% respectively – highlighting the difficulty banks are having removing teller FTE from their staff. Dive into the details

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2017 Omni-Channel Shopper Survey

In this research brief, Novantas presents current highlights from our ongoing Shopper Surveys of U.S. consumers.

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How Wells Fargo’s Aggressive Sales Culture Took Root

But by the mid-1990s, the industry was starting to change. Cross-selling was the new buzzword, and Kovacevich was its loudest champion. “He was thought of as a leader,” said Darryl Demos, an executive vice president at Novantas.