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Talking Up Sales in the Contact Center

The contact center has become the first line of defense in ensuring that a sale lost to the branch does not become a sale lost to the bank altogether.

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Profit-based Metrics for Sales Productivity

The assumption that the branch sales force is financially justified on the strength of walk-in traffic is no longer viable in a post-recession market.

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Transforming Retail Sales Force Economics

To revitalize branch sales and solve over-staffing issues, banks will need improvements in metrics; goals and incentives; capacity management; and proactive selling.