Tagged: StrataScape

A successful multi-channel performance agenda places the customer at the center of a cohesive effort to boost revenues, reduce costs and adapt to a changing marketplace.

As customers shift more purchase-related activities online, retail banks must overhaul former store-centric practices to meet the challenges of a digital marketplace.

Facing another round of branch closures in a tight market, banks will need more analytical rigor in deciding which locations to close.