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This Week in Retail Banking | May 16, 2020

There are clear patterns emerging to suggest we may see a longer-term evolution in commuter patterns, but some consumers are signaling a desire to return to old habits as bans lift. Banks must be careful not to fumble the opportunity to migrate consumers (and some employees) to digital channels.

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This Week in Retail Banking | May 9, 2020

Banks have spent nearly two months entrenched in the fallout from COVID-19 and it’s now time to pump up efforts in areas like digital onboarding and marketing which will be increasingly critical in the months to come.

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This Week in Retail Banking | May 2, 2020

Across the country, many people are now accustomed to working from home during the COVID-19 pandemic, prompting businesses to realize that face-to-face contact may not be as important as they thought.

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This Week in Retail Banking | April 18, 2020

It was another tough week for banks as jobless claims topped 22 million, PPP funds ran dry and online banking systems crashed just as the much-anticipated stimulus checks began to arrive.

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This Week in Retail Banking | April 11, 2020

As the U.S. has begins to show some signs of “flattening the curve,” there are emerging signs that some of the changes in consumer behavior will have a permanent impact on the banking industry.

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